Accessibility and reliability are of utmost importance in healthcare and TruDoc is setting an example for other healthcare providers. It is an on-demand one-stop-care destination for healthy, acute, and chronic members, available anytime, anywhere.

What sets TruDoc apart is not just its expansive network but the remarkable feat of zero malpractice claims. TruDoc envisions providing accessible, reliable, and quality healthcare to everyone, everywhere.

At the heart of TruDoc’s mission is a spectrum of services designed to redefine the healthcare delivery system. This includes 24×7 access to doctor consultations, unlimited follow-up care, teleconsultation services, and 24×7 telemonitoring, ensuring a constant presence when you need it the most. TruDoc is not merely a healthcare provider; it is a partner, always by your side.

Taking this mission forward is Mahdi Attya the Chief Commercial Officer at TruDoc. He is a seasoned professional with over two decades of experience in the insurance industry. His leadership extends beyond steering the company; it is about sculpting a new paradigm in healthcare.

In our exclusive interview with Mahdi, we dive into the exceptional work TruDoc is doing, making it a trusted name in the industry.

Let us explore the journey of TruDoc, where healthcare is not just a service but a profound commitment to enhancing lives.

Can you please provide some insights into your professional journey within the healthcare sector?

I have accumulated more than twenty years of extensive experience in the healthcare industry. My professional journey is marked by a deep-seated passion for blending cutting-edge health solutions with established care practices. Throughout the last decade, I have led the charge in introducing telehealth initiatives, while also advocating for sustainable healthcare practices.

My dedication to improving patient outcomes has been unwavering, driven by a commitment to innovative strategies that enhance healthcare delivery. This journey has not only been about adapting to change but also about leading it, ensuring that TruDoc remains at the forefront of healthcare innovation.

This journey over the years isn’t just a career; it’s a mission to transform healthcare insurance and control medical costs, building a future where quality care is accessible to all.

Could you give us a brief overview of your healthcare enterprise, highlighting its mission, core values, and the services it provides?

TruDoc’s Vision and Philosophy of Integrative Care

The philosophy revolves around the concept of integrative care. It’s about seeing healthcare not as disparate elements but as a cohesive, interconnected system. This vision led to TruDoc’s unique ecosystem that seamlessly blends primary care, diagnostics, and chronic disease management with the advancements of digital health.

Each step in this journey has been guided by a commitment to evidence-based medicine, ensuring that every decision, every innovation, is backed by solid research and proven outcomes, fostering a holistic approach that prioritizes patient well-being and sustainable healthcare.

How does your organization prioritize and ensure the quality of care provided to patients?

I appreciate the opportunity to discuss TruDoc’s dedication to enhancing patient care, a mission that aligns closely with my core values. We’re redefining healthcare with a focus on quality, effectiveness, and patient-centricity.

At the core of our approach is evidence-based medicine, ensuring our treatments are effective and prioritizing patient welfare. Our multidisciplinary team, including doctors, nurses, and support staff, collaborates to provide comprehensive care.

Our proactive strategy, through our Care Level Management system, involves early intervention to manage high-risk cases, aiming to prevent complications and improve outcomes. We leverage technology, like telemedicine, remote monitoring, wearables and data analytics, to enhance care and personalize treatment plans.

What truly sets us apart is our team’s dedication to providing exceptional care consistently. This commitment drives our continuous improvement, aiming to exceed quality expectations.

In what ways does your healthcare enterprise embrace innovation and integrate technology to enhance medical services and patient outcomes?

In the same way that individuals embrace technology to enhance their daily lives, at TruDoc, we are committed to harnessing the power of these advancements. Our goal is not just to explore their novelty but to leverage their profound impact on health and well-being. Here’s how this philosophy translates into our services:

• Personalized Patient Care through AI
• Telehealth for Accessibility and Convenience
• Combining Human Touch with AI in Chronic Disease Management
• Wearable Technology for Real-Time Health Monitoring
• Cost-Effective Healthcare Solutions

How does your healthcare enterprise engage with the local community to address healthcare needs and promote public health awareness?

I deeply value the human element in healthcare. As technology evolves, it’s vital to maintain a strong human connection, truly understanding each patient’s journey, their fears, and aspirations. This philosophy is the cornerstone of our community engagement. We strive to be more than just healthcare providers; our goal is to form authentic relationships and cultivate a culture of health and wellness that’s deeply embedded in the community. It’s about becoming an integral part of the fabric of the communities we serve, resonating with our core values.

We actively engage with local populations through meaningful initiatives and educational efforts. Our collaboration with various payors is focused on empowering individuals and addressing their unique health needs. This approach extends beyond mere awareness; it’s about forging real connections and nurturing a culture of health and wellness at the community level. We utilize a mix of dynamic content, interactive events, and direct community involvement to make a tangible impact on health outcomes, serving over 1 million members in the UAE and 2 million+ globally.

What are some of the key challenges your healthcare organization has encountered, and how have you overcome them?

My personal drive and ambition have been instrumental in overcoming key challenges. Adapting to the rapidly evolving healthcare technology and shifting patient expectations was a significant hurdle. We embraced a culture of continuous innovation, integrating advanced telehealth technologies and data-driven solutions to stay ahead. Balancing high-quality care with growing patient volumes required us to streamline our processes and invest in our team’s development. We also tackled the challenge of sustainability, systematically embedding eco-friendly practices into our operations. These steps, fueled by the commitment of our entire leadership and TruDoc’s vision, have not only helped us overcome these challenges but also positioned us as pioneers in the healthcare sector.

However, the biggest of all remains wider adoption of telehealth by the population, and we are working tirelessly with our partners to reach the level of adoption currently available in mature markets such as the US, though we have already been able to reach healthy levels, and the adoption is steadily rising on a monthly basis.

What is the future vision for your healthcare enterprise? Are there plans for expansion, introduction of new services, or collaborations on the horizon?

So, it’s fun when personal goals meet professional, and I will limit it to just one sentence:

Touch the health of 10 million people by 2025 and deliver a sustainable healthcare ecosystem for patients and payors.

More than a business plan; it’s a commitment.

This vision drives every decision we make and every action we take at TruDoc.

We have a clear path ahead of us, therefore stay tuned for exciting news in the coming months.

Since TruDoc’s acquisition by Pulsar Capital, the company has set its strategy to revolutionize the healthcare delivery system, to impact in a meaningful way the lives of the population (from preventative to acute and chronic) and bring value to the healthcare system which is currently facing great challenges linked to increased medical costs and insurance premiums.